Find answers about U.S. delivery, returns, refunds, and your one-year limited warranty.
Where do you ship?
We currently ship to eligible addresses in the contiguous United States and Washington, D.C. Alaska, Hawaii, U.S. territories, and international destinations are not currently supported. See our Shipping Policy.
How long does shipping take?
In-stock orders are handed to the carrier within 2 business days after payment is confirmed. Estimated transit is another 3–7 business days. Weekends and U.S. public holidays are excluded. A shipping label alone does not mean the carrier has received the package.
Can I cancel or change my order?
Email support@icewavetech.com as soon as possible. We can cancel before warehouse processing begins; once processing starts, we will try to intercept the shipment but cannot guarantee success. Shipping-delay rights under applicable law are not affected.
What is the return window?
Request a return within 30 calendar days after delivery. You may reasonably open, inspect, and briefly test the product. See our Return & Refund Policy for conditions and instructions.
Who pays for return shipping?
We cover necessary return shipping for a verified defect, outbound delivery damage, or an incorrect item. For a non-defective return, the customer pays return shipping. We do not charge a fixed restocking fee.
When will I receive my refund?
We inspect the return and issue the applicable refund to the original payment method within 72 calendar hours after our authorized return warehouse receives it. Bank or payment-provider posting time is additional.
What warranty is included?
The entire unit has a one-year limited warranty starting on delivery. See our One-Year Limited Warranty.
My tracking has stopped updating. What should I do?
If tracking has not updated for 3 business days or the estimated delivery window has passed, email us with your order number. We will investigate with the carrier. Reporting sooner is welcome; this guideline does not remove any legal rights.
Which payment methods can I use?
The payment methods available for your order are displayed at checkout.
Need product instructions? Visit our E-manual. For further help, contact our team.