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Digital User Manuals & Guides

Access the latest user guides, troubleshooting steps, and cleaning instructions for your appliances. By digitizing our manuals, we eliminate paper waste to keep our planet clean.

Select Your Model

Download or view official user manuals & quick start guides.

ICEWAVE Countertop Bullet Ice Maker – 2 Ice Sizes

ICEWAVE Countertop Bullet Ice Maker – 2 Ice Sizes

Model: ZB-13 • User Guide

ICEWAVE Slushie Machine – Frozen Drink Maker

ICEWAVE Slushie Machine – Frozen Drink Maker

Model: SMH-2A

ICEWAVE 3-in-1 Ice Maker

ICEWAVE 3-in-1 Ice Maker

Model: ZSW-ZB21

ICEWAVE Shaved Ice Machine

ICEWAVE Shaved Ice Machine

Model: WS-003

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Troubleshooting & Support Hub

Find quick solutions, maintenance guides, and official warranty support for your ICEWAVE appliances.

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Cleaning & Maintenance

Watch official descaling and daily cleaning tutorials to keep your ice fresh.

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Have questions about installation or troubleshooting? Our team is available 24/7.

Frequently Asked Questions

How often should I clean my countertop ice maker?

We recommend a quick wipe-down weekly and a deep descaling cycle with citric acid or vinegar every 2 to 4 weeks depending on your water hardness.

Why is my Slushie Machine taking longer to freeze?

Slush machines require a sugar content (Brix level) between 12% and 15%. Using sugar-free, diet, or pure water drinks will prevent proper slush formation and may cause the cylinder to freeze over.

What should I do if the Shaved Ice texture is too coarse?

Adjust the blade knob slightly clockwise for a finer, snow-like texture. Ensure the ice block is securely clamped before operation.

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