Effective date: October 16, 2026.
This policy applies to purchases made directly at icewavetech.com. It does not limit any rights or remedies you have under applicable consumer law.
30-day return window
You may request a return within 30 calendar days after delivery. Email support@icewavetech.com with your order number and the item you wish to return. For a defect, damage, or an incorrect item, please describe the issue and provide relevant photos or video if reasonably available. We will not require unreasonable evidence or a public review as a condition of assistance.
Please contact us before sending a return so that we can provide authorization and the correct instructions. Hand the return to the carrier within 14 calendar days after we provide the complete authorization and any required return label or instructions. You do not have to ensure that it reaches our warehouse within those 14 days. If you need a reasonable extension, contact us before the send-back deadline. Time lost because we have not supplied complete return instructions does not shorten this period. A request submitted within the 30-day window remains timely even if the authorized send-back date is later.
Condition of non-defective returns
You may open, inspect, and briefly test the product to assess its condition and function. For non-defective returns, please send the product back clean and dry, with all included accessories, using the original packaging or equally protective packaging. Customer-caused damage, missing items, or excessive wear beyond reasonable inspection and testing will be assessed under the deduction rules below rather than automatically resulting in rejection of the entire return.
If misuse, excessive wear, customer-caused damage, or missing items reduce the product’s resale value, we may deduct the actual reduction in value from your refund. We will explain any deduction and provide supporting evidence. We do not charge a fixed restocking fee, deduct for reasonable inspection and testing, or deduct for an existing defect or damage during our outbound delivery. These conditions do not limit your rights concerning defective or incorrectly supplied products.
Who pays return shipping?
Defective, damaged in our outbound delivery, or incorrectly supplied items: we cover reasonable, necessary return shipping and the cost of the applicable remedy. Contact us first for a prepaid label or other agreed return arrangement; please do not pay for an unusually expensive return service without checking with us.
Non-defective returns, including a change of mind: you are responsible for return shipping. If we offer a prepaid label that will be deducted from your refund, we will disclose the actual cost and obtain your agreement first. We do not deduct the cost of the free standard outbound shipping from your refund.
Quality issues and exchanges
If you report a defect covered by our warranty, outbound shipping damage, or an incorrect item within the 30-day return window, we will verify the issue and offer a replacement at no charge or a full refund, including applicable tax and necessary return shipping. You do not have to accept a repair instead of the refund offered under this policy. For issues reported later, our One-Year Limited Warranty and any applicable legal rights apply.
For a non-defective exchange, contact us to arrange a return under this policy and place a new order for the preferred item. Availability and pricing for the new order are shown at the time of purchase.
Refund timing and amount
We will inspect your return and issue the applicable refund to your original payment method within 72 hours of its receipt at our authorized return warehouse. These are calendar hours, including weekends and holidays. Inspection is included in this deadline; the clock does not begin only after approval. We will notify you when the refund has been issued and explain any supported deduction within the same period.
The refund is based on the amount actually paid for the returned item, with applicable tax adjustments and only the deductions explained in this policy. Your bank or payment provider may require additional time to post the refund to your account.
For an eligible cancellation before shipment, we will issue the refund within 72 calendar hours after receiving your cancellation request. If we agree to a refund without requiring a return, we will issue it within 72 calendar hours after telling you that no return is required. Neither process waits for warehouse receipt. Any earlier deadline required by applicable law takes priority.
Authorized return warehouse
4502 E Airport Dr
Ontario, CA 91761
United States
This is our authorized return and exchange warehouse, not our Hong Kong business address. Include your order number or return reference so we can identify your parcel. If you have already sent a return without authorization, contact us with the tracking details so we can identify it and assess the request; doing so does not automatically remove any non-waivable legal rights.
For help, email support@icewavetech.com.