Effective date: October 16, 2026.
We currently ship to eligible addresses in the contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or destinations outside the United States. Free standard shipping applies to eligible orders.
Processing and transit times
For in-stock orders, we hand your order to the carrier within 2 business days after payment is confirmed. Estimated transit time after carrier handover is 3–7 business days, depending on your destination. Business days are Monday through Friday, excluding U.S. public holidays. Weekends and public holidays are not included in either estimate. Creating a shipping label alone does not mean your order has shipped.
If a product is available for preorder or backorder, any different shipping timeframe will be clearly displayed before you place the order. We will notify you if we cannot ship within the stated timeframe and offer the choices required by applicable law, including cancellation and a full refund where required. You do not have to wait an additional 30 days after the estimated date to ask us about a delay.
Tracking and delivery issues
We will send tracking information when your order ships. If tracking has not updated for 3 business days, or delivery is overdue, contact support@icewavetech.com with your order number. This is a support guideline, not a deadline that removes your rights.
If your package is lost, damaged, incomplete, or incorrectly supplied, please contact us promptly. We will investigate with the carrier and arrange a replacement, refund, or other appropriate remedy based on the circumstances and your legal rights. We do not treat carrier handover as automatically releasing us from responsibility for delivery. For a package marked delivered but not received, we will review the delivery evidence with you rather than automatically reject the report.
Cancellations and address changes
Contact us as soon as possible to request cancellation or an address change. Before warehouse processing begins, we can cancel an unshipped order without a cancellation fee. After processing begins, we will try to stop or update the shipment, but cannot guarantee that an interception will succeed. If the order has already shipped, our Return & Refund Policy applies. This does not limit any cancellation or refund right you have for a shipping delay under applicable law.
Please check your shipping address before paying. If you discover an error, contact us immediately. If a customer-provided address error causes a return or an additional delivery charge, we will explain any actual additional cost before arranging another shipment. We will investigate the facts and will not automatically deny every refund or replacement because an address issue is reported.
Taxes and contact
Applicable sales tax, if any, is shown at checkout before payment. For shipping questions, email support@icewavetech.com. For return procedures and responsibility for return shipping, see our Return & Refund Policy.