Order status
Use your tracking number to view the latest shipment updates through 17TRACK. If you only have your order number and checkout email, our support team can help.
Track a Shipment
Enter the tracking number from your shipping confirmation email to view the latest carrier updates.
Don’t Have a Tracking Number?
Email our support team and we’ll help you check the latest order status.
Please include:
• Your order number
• The email address used at checkout
From Order to Delivery
For in-stock orders, processing takes up to 2 business days after payment is confirmed. Estimated transit is another 3–7 business days after carrier handover. Weekends and U.S. public holidays are excluded.
Order Placed
We receive your order and send a confirmation email.
Processing
In-stock orders are handed to the carrier within 2 business days after payment is confirmed.
Shipped & In Transit
Estimated transit time is 3–7 business days after carrier handover, depending on your destination.
Delivered
The local carrier completes delivery and updates the tracking status.
U.S. Shipping Information
We currently ship to eligible addresses in the contiguous United States and Washington, D.C. Alaska, Hawaii, U.S. territories, and international destinations are not currently supported.
Delivery estimates
Business days are Monday through Friday, excluding U.S. public holidays. Weekends and public holidays do not count toward processing or transit estimates. A shipping label alone does not mean the carrier has received your order.
Shipping delays
If we cannot ship within the stated timeframe, we will notify you and offer the choices required by applicable law, including cancellation and a full refund where required. See our Shipping Policy.
Order Tracking FAQs
Answers to common processing, tracking and delivery questions.
When will my order ship?
In-stock orders are handed to the carrier within 2 business days after payment is confirmed. Weekends and U.S. public holidays are excluded. We will send tracking information when your order ships; creating a label alone is not carrier handover.
How long does delivery take?
Estimated transit time after carrier handover is 3–7 business days, depending on your destination. This is additional to the processing time. Weekends and U.S. public holidays are excluded.
Why hasn’t my tracking information updated?
If tracking has not updated for 3 business days or the estimated delivery window has passed, email support@icewavetech.com with your order and tracking numbers. We will investigate with the carrier. Reporting sooner is welcome; this support guideline does not remove any legal rights.
My package shows as delivered, but I haven’t received it. What should I do?
Contact our support team with your order number, checkout email, and tracking number. We will review the delivery evidence with you and investigate with the carrier rather than automatically reject your report. We will arrange an appropriate remedy based on the circumstances and your legal rights.
What happens if my package is lost?
Contact us with your order and tracking numbers. We will investigate with the carrier and arrange a replacement, refund, or other appropriate remedy based on the circumstances and your legal rights. Carrier handover does not automatically release us from delivery responsibility.
What should I do if my package or product arrives damaged?
Contact us promptly with your order number and a description of the damage. Include relevant photos or video if reasonably available. For a verified defect, outbound delivery damage, or an incorrect item reported within 30 days after delivery, we offer a free replacement or full refund and cover necessary return shipping. Our Return & Refund Policy, one-year limited warranty, and your legal rights apply.
Can I check my order without a tracking number?
Yes. Email support@icewavetech.com with your order number and the email address used at checkout, and our support team will help check the order status.
Still Need Help With Your Delivery?
Send us your order number, checkout email, tracking number if available, and a brief description of the issue. For damage claims, relevant photos or video are helpful if reasonably available.